Director of Program Operations 022218
Friends of the Children’s goal is to break the cycle of generational poverty for the highest priority youth in our community through a 12 ½ year program that emphasizes development of socioemotional assets and the skills to succeed in postsecondary programs and sustainable careers. We are seeking a talented Director of Program Operations to join our diverse team of dedicated and passionate professionals.
Friends of the Children is at an exciting point in our trajectory. We are celebrating 25 years of impact in Portland and building the foundation for the next 25 years. We have just launched a five-year strategic plan that will expand and enhance our program capacity and sharpen our focus on our program data to inform youth service and empower youth to achieve their long-term self-sufficiency goals. As part of our strategic focus, we’re also re-dedicating ourselves to the advancement of equity and inclusion, integrating equity into all aspects of our work.
The Director of Program Operations (DPO) is a new position that plays a critical role in our mission and strategic goals. The DPO is responsible for 1) Supervising a staff of seven Program Managers who in turn supervise close to 50 Friends in direct service to youth; 2) Overseeing delivery of program services for more than 400 youth, K-12; 3) Ensuring operating efficiencies across all day to day functions of the program department; 4) Monitoring and utilizing program data to ensure program quality; 5) Overseeing hiring, training and performance management for all Friend positions.
Our five-year strategic plan outlines specific objectives toward the goals of growing our program, and enhancing our ability to promote long term self-sufficiency for our graduates. The DPO is responsible for critical strategies and objectives in this plan:
- Improve professional development opportunities for Friends, and oversee implementation of a new approach to define and evaluate the professional mentoring role.
- Improve operational systems and processes across all program department functions.
- Improve utilization of program data to inform youth services.
- Increase communication and partnership with program families to better engage their support on youth achievement of Friends program objectives.
- Assess and lead improvements to organizational structure through a trauma informed lens.
If these statements and skills describe you, please apply:
- You start with outcomes in mind.
- You are passionate about, and experienced in, supporting and developing leaders.
- You are committed to a strength-based approach to serving youth and families who face systemic barriers to their success.
- You work systemically and inclusively of cultures; you are passionate about equitable service delivery.
- You are energized by the challenge of developing new systems and processes to reflect organizational growth.
- You are excited by the opportunity to lead an organizational shift toward a youth empowerment approach that enhances outcomes related to self-sufficiency and breaks the intergenerational cycle of poverty.
Friends of the Children offers our employees an excellent work environment that includes:
- An emphasis on collaboration and shared leadership, where all staff are expected to participate in developing and furthering key organizational goals.
- Generous benefits package.
- Lead, motivate and supervise a team consisting of seven Program Managers and additional program support staff.
- Actively participate as a member of the senior management team in leading the organization, participating in strategic planning and budgeting, and making, implementing, and upholding decisions or policies related to the operations of the organization.
- Oversee hiring, training, professional development and performance management for all Friend positions.
- Ensure high quality, trauma informed, youth services in alignment with Friends of the Children’s theory of change and established programmatic goals, objectives and measurable outcomes.
- Utilize program data to help develop, implement and sustain enrichment activities and program excellence. Ensure the quality of program delivery at all levels.
- Collaborate with the Director of Program Partnerships & Innovation, Director of Education, and Program Managers to ensure consistent, high quality program delivery and seamless integration of partnerships and strategic improvement efforts within the core program model.
- Actively participate as a member of the organizational Equity Team to develop and implement equity action plan objectives.
- Build systems of continuous improvement through youth, family and Friend feedback, review of data and best practices, and program results. Ensure youth, family, and Friend input is reflected in program offerings.
Skills, Knowledge and Abilities:
- Experience with performance management, supporting leaders to grow and develop professionally and as supervisors through clear expectations and accountability for deliverables.
- Strong interpersonal, written, and verbal communication skills; able to clearly articulate, present, and promote ideas and issues before a wide range of stakeholders.
- Ability to understand youth service data; demonstrated knowledge of best practices in applying social service data to inform direct services. Change management skills; proven ability to positively engage and motivate staff in continuous improvement work and new initiatives.
- Strong leadership skills; able to proactively and promptly take action to achieve objectives, and conscientious about following through on commitments.
- Exceptionally organized, with strong time management, delegation, supervisory, and problem-solving skills; able to effectively prioritize and lead projects along multiple work streams.
- Experience with prioritizing and integrating youth voice in organizational objectives; understanding of positive youth development principles.
- Ability to cultivate relationships with youth, colleagues, volunteers, donors, and program partners to accomplish organizational objectives.
- Demonstrated understanding and utilization of the principles of trauma informed care.
- Extensive knowledge of local community resources and programs to support youth who have experienced early childhood trauma.
Education and Experience:
- Bachelor’s degree in social work or a related field. Extensive experience may substitute for education.
- Minimum of five years’ experience working with youth-focused programs; experience in programs serving youth who have experienced early childhood trauma preferred.
- Minimum of three years in leadership or management roles with significant supervisory duties and responsibilities; experience managing a team of direct service supervisors preferred.
- Demonstrated experience in successfully developing and improving operational systems and processes.
- Working knowledge of employment law, as relates to employee supervision, and experience managing performance of direct service staff.
- Experience applying a racial equity lens preferred.
- Experience with an organization’s senior leadership team, including strategic planning, budgeting, and high-level organizational performance monitoring preferred.
Salary range: $64,000-$70,000
We are committed to our community, to equal employment opportunity, and to diversity in our workplace.