Director of Program Operations 022218

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Applicant Consent to Drug Testing
Thank you for your interest in employment with Friends of the Children. We have a strong commitment to provide a workplace free of alcohol and illegal drugs. It is our intention to provide a healthy and safe workplace for all of our employees as well as maintaining an environment conducive to excellent service to our many constituencies: children, their families, coworkers, community partners, donors and vendors. In keeping with this commitment, we have a policy prohibiting illegal drugs and alcohol in the workplace.

A condition of employment with Friends of the Children is successful completion of drug testing performed on samples of urine provided by the candidate. These samples are tested for the presence of drugs that may be illegal or adversely affect job performance.

Please read and sign the consent section below. Only completed applications, including the signed consent forms, will be considered for employment. Your signature below signifies your consent to provide necessary samples at a designated facility, consent to have such samples tested for the presence of drugs, and authorizes the release of test results to the designated representative for its sole use in evaluating you for employment.

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I certify that all information provided on this application and all attachments is true and complete. I understand that any offer of employment will be contingent upon my submitting to and successfully passing a drug test, reference checks and a criminal background check. I release Friends of the Children and the testing laboratory from any and all liability and claims incident to such sample collection, testing and use of test results associated with my drug test. I consent to and authorize Friends of the Children to request any information concerning my current and/or previous employment and educational history and release all parties and persons connected with any request for information from all claims, liabilities and damages for whatever reason arising out of furnishing such information. If I am employed, I understand that if anything proves contrary to what I have stated or any material information is omitted on this Application for Employment, my employment will be terminated. I understand that if hired, I will be required to produce documents on my first day of employment that verify my identity and legal authorization to work in the United States. I understand that my employment with the organization is not for a specified term, and that my employment or compensation may be terminated at any time be either myself or the organization, with or without cause or notice.

Friends of the Children is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, national origin, disability, sexual orientation, religion or veteran status.

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Organizational Overview:

Friends of the Children’s goal is to break the cycle of generational poverty for the highest priority youth in our community through a 12 ½ year program that emphasizes development of socioemotional assets and the skills to succeed in postsecondary programs and sustainable careers. We are seeking a talented Director of Program Operations to join our diverse team of dedicated and passionate professionals.

Friends of the Children is at an exciting point in our trajectory. We are celebrating 25 years of impact in Portland and building the foundation for the next 25 years. We have just launched a five-year strategic plan that will expand and enhance our program capacity and sharpen our focus on our program data to inform youth service and empower youth to achieve their long-term self-sufficiency goals. As part of our strategic focus, we’re also re-dedicating ourselves to the advancement of equity and inclusion, integrating equity into all aspects of our work.

Position Overview:

The Director of Program Operations (DPO) is a new position that plays a critical role in our mission and strategic goals. The DPO is responsible for 1) Supervising a staff of seven Program Managers who in turn supervise close to 50 Friends in direct service to youth; 2) Overseeing delivery of program services for more than 400 youth, K-12; 3) Ensuring operating efficiencies across all day to day functions of the program department; 4) Monitoring and utilizing program data to ensure program quality; 5) Overseeing hiring, training and performance management for all Friend positions.

Our five-year strategic plan outlines specific objectives toward the goals of growing our program, and enhancing our ability to promote long term self-sufficiency for our graduates. The DPO is responsible for critical strategies and objectives in this plan:

  • Improve professional development opportunities for Friends, and oversee implementation of a new approach to define and evaluate the professional mentoring role.
  • Improve operational systems and processes across all program department functions.
  • Improve utilization of program data to inform youth services.
  • Increase communication and partnership with program families to better engage their support on youth achievement of Friends program objectives.
  • Assess and lead improvements to organizational structure through a trauma informed lens.

If these statements and skills describe you, please apply:

  • You start with outcomes in mind.
  • You are passionate about, and experienced in, supporting and developing leaders.
  • You are committed to a strength-based approach to serving youth and families who face systemic barriers to their success.
  • You work systemically and inclusively of cultures; you are passionate about equitable service delivery.
  • You are energized by the challenge of developing new systems and processes to reflect organizational growth.
  • You are excited by the opportunity to lead an organizational shift toward a youth empowerment approach that enhances outcomes related to self-sufficiency and breaks the intergenerational cycle of poverty.

Friends of the Children offers our employees an excellent work environment that includes:

  • An emphasis on collaboration and shared leadership, where all staff are expected to participate in developing and furthering key organizational goals.
  • Generous benefits package.

Essential Functions:

  • Lead, motivate and supervise a team consisting of seven Program Managers and additional program support staff.
  • Actively participate as a member of the senior management team in leading the organization, participating in strategic planning and budgeting, and making, implementing, and upholding decisions or policies related to the operations of the organization. 
  • Oversee hiring, training, professional development and performance management for all Friend positions.
  • Ensure high quality, trauma informed, youth services in alignment with Friends of the Children’s theory of change and established programmatic goals, objectives and measurable outcomes.
  • Utilize program data to help develop, implement and sustain enrichment activities and program excellence. Ensure the quality of program delivery at all levels.
  • Collaborate with the Director of Program Partnerships & Innovation, Director of Education, and Program Managers to ensure consistent, high quality program delivery and seamless integration of partnerships and strategic improvement efforts within the core program model.
  • Actively participate as a member of the organizational Equity Team to develop and implement equity action plan objectives.
  • Build systems of continuous improvement through youth, family and Friend feedback, review of data and best practices, and program results. Ensure youth, family, and Friend input is reflected in program offerings.

Skills, Knowledge and Abilities:

  • Experience with performance management, supporting leaders to grow and develop professionally and as supervisors through clear expectations and accountability for deliverables.
  • Strong interpersonal, written, and verbal communication skills; able to clearly articulate, present, and promote ideas and issues before a wide range of stakeholders.
  • Ability to understand youth service data; demonstrated knowledge of best practices in applying social service data to inform direct services. Change management skills; proven ability to positively engage and motivate staff in continuous improvement work and new initiatives.
  • Strong leadership skills; able to proactively and promptly take action to achieve objectives, and conscientious about following through on commitments.
  • Exceptionally organized, with strong time management, delegation, supervisory, and problem-solving skills; able to effectively prioritize and lead projects along multiple work streams.
  • Experience with prioritizing and integrating youth voice in organizational objectives; understanding of positive youth development principles.
  • Ability to cultivate relationships with youth, colleagues, volunteers, donors, and program partners to accomplish organizational objectives.
  • Demonstrated understanding and utilization of the principles of trauma informed care.
  • Extensive knowledge of local community resources and programs to support youth who have experienced early childhood trauma.

Education and Experience:

  • Bachelor’s degree in social work or a related field. Extensive experience may substitute for education.
  • Minimum of five years’ experience working with youth-focused programs; experience in programs serving youth who have experienced early childhood trauma preferred.
  • Minimum of three years in leadership or management roles with significant supervisory duties and responsibilities; experience managing a team of direct service supervisors preferred.
  • Demonstrated experience in successfully developing and improving operational systems and processes.
  • Working knowledge of employment law, as relates to employee supervision, and experience managing performance of direct service staff.
  • Experience applying a racial equity lens preferred.
  • Experience with an organization’s senior leadership team, including strategic planning, budgeting, and high-level organizational performance monitoring preferred.

Salary range: $64,000-$70,000

We are committed to our community, to equal employment opportunity, and to diversity in our workplace.

Location: Portland, OR
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